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Returns and Exchanges

    We want you to be satisfied with your purchase from Croozer Inc. You may return the item within 14 days of the order date for a refund of the purchase price, minus the shipping & handling. Your refund will be in the same form of payment originally used for the purchase. We cannot accept items for return that were not purchased directly from Croozer Inc.

    Consumers should contact Croozer Inc. for instructions for the handling of all returns 1-855-649-7195 or askus_na@croozer.com.

    The following is required for all returns:

    • A return authorization number from Croozer Inc. 
    • Proof of Purchase - The packing slip that comes with your order is required as proof of purchase.
    • Item must be returned unused and in the original product packaging, with all paperwork, and all parts and accessories to ensure credit.
    • Croozer Inc. is not responsible for returned packages lost in transit without proof of shipping.

    To obtain a return authorization, please contact our Customer Service Department at:

    • By email at: askus_na@croozer.com.
    • By phone at: 1-855-649-7195.